Return Policy

When you place your order through the Alive Water™ e-shop (alivewater.ca), and for the variety of products, you have the option to cancel your order on the same day you placed it.

You have 60 days to change your mind.

If you change your mind, you can return the products you have ordered within 60 days, with your purchase receipt, your order form, your confirmation mail and your credit card stub (in case you have paid with your credit card). Returns need to be received in like-new condition with all genuine accessories and packaging. All returns received with damaged or absent components may be subject to additional fees. If applicable, these fees will be subtracted from the refunded amount. For any information you need, you can contact us at  su*****@al********.ca

You can return the products you have bought from the Alive Water™ online store (www.alivewater.ca). The charge for your product transfer depends on your postal code and the product weight.

Regardless of the way you choose to apply for the product return, the withdrawal request applies from the date you applied for the product withdrawal.

The products you wish to return must be in excellent condition and the package closed. You are responsible for the products return fee, unless the product falls within the guarantee issue due to defective construction. In case you open the product package, make sure to return it in excellent condition along with all its parts and accessories. You agree to maintain the product’s condition from the moment they are delivered to you until you deliver them at the Alive Water™.

In case the products are not returned within 60 days, Alive Water™ LLC has the right to deny any return or product replacement. In any case the maximum return or replacement time limit cannot be extended more than 60 calendar days from the delivery date.

Besides the rights provided by the return policy, all consumer rights from the existing laws and ordinance regarding the sales agreement and any right coming up from the product guarantee terms, are applied.

Returned products delivery

In case you wish to return products because you changed your mind, you are charged with the immediate product return fee. The returned products pick up can take place only at the address you have stated for their delivery and which you have provided to us in writing.

You agree to provide Alive Water™ LLC with as many details as possible regarding the product delivery address, the floor, possible access difficulties for our service partners, elevators, narrow stairs et. In order to facilitate the delivery procedure, you agree to provide suitable access at the delivery place.

If you meet the return conditions, we will refund, the same way you made the original transaction (credit card, Sezzle, PayPal), unless you wish another refund way, for which you must inform us in writing. All international returns are required to ship to our manufacturer.

Refund for the returning products will take place as soon as possible. In any case it will take place once you inform us in writing for the return request and once the products are delivered to us from our service partners.

Withdrawal right does not apply in the following cases:

a) Goods provision or service supply which price depends on the financial market variation, that is not possible to be controlled and can occur within the withdrawal deadline.

b) Goods provision constructed with your requirements as a consumer or clearly personalized.

c) Goods provision after the delivery, due to their nature are inextricably mixed with other items.